Member Login and Credit Card pages are secured using SSL encryption (up to 256 bit), in addition, it is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.. You can be sure your transaction is secure and the page is coming from Extrememoto.com.
If a motorcycle part or accessory is not normally stocked, Extrememoto.com Inc. will order that part on a special order basis for our customers. We ask that you be sure that the item is what you want before ordering.
Clearance Items :
All items we sell are brand new including clearance items. Clearance items are overstocked items and priced low to reduce inventory. These items come with the same warranty from manufacturer. No returns on the clearance items.
Your credit card will not be charged until the item(s) has been shipped.
Orders with matching shipping and billing address will be processed within few hours.
Orders with different shipping and billing addresses may take a bit longer due to security reasons. Once the order is processed, item(s) will be shipped out.
Declined transaction can happen due to various reasons. Most common case is due to AVS verification failure. This means part of your address (billing) does not match the information that is stored at your credit card issuer. It is also possible that your credit card issuer does not support AVS verification. Please verify billing information or use a different credit card.
It is normal for your credit card issuer to hold the funds even if a transaction is denied. Depend on the issuer; funds may be held for several days. Please contact your credit card issuer for more information.
It is normal for your credit card issuer to hold the funds even if a transaction is voided. Depend on the issuer; funds may be held for several days. Please contact your credit card issuer for more information.
All prices on our website and on line catalog are subject to change without notice. Supplier price changes are posted as soon as possible. We attempt to honor all prices posted. HOWEVER if it is not possible we will notify you and offer alternative pricing if desired. We will not charge a different price than posted without permission. If you notice a different price or pricing is not as expected, please, notify us.
All manufacturers and vendors warranties are applied as dictated by the manufacturer or supplier. Where allowed, Extrememoto.com Inc. does NOT directly warrant any motorcycle part, accessory or product sold. We accept no responsibility for manufacturer defects or deficiencies.
The majority of orders are shipped via UPS. To ensure quickest delivery, items are shipped from warehouse nearest you. 98% of our deliveries arrive within 2 days. If an item is out of stock or on backorder; we will notify you soon after order placement.
Refuse package / Return to Sender:
DO NOT refuse package or return to sender unless instructed to do so. Refusing package will cause the package to be bounced back to one of our several distribution centers, often time package(s) gets lost. There is a specific return address; you MUST request a RMA on all exchanges and returns. Exchanges and Returns without a RMA are not acceptable.
We insure all orders with our shipping agents. If your order is received damaged, please call 800-463-3339 [UPS] and tell them you received a damaged shipment. They will arrange to pick up the package from you and start the claim process/paperwork.
It is common for the transaction to be declined due to address verification issue. Many non U.S. credit card provider do not have this support; Please contact us at firstname.lastname@example.org if you have run into any question.
You are responsible for any customs duty if applies.
Returns / Exchanges:
There is no restocking fee on returns and exchanges.
All our shipments are guaranteed to be accurate and carefully packaged, if wrong or damaged item(s) are received, we will replace it hassle free. Return or Exchange request must be initiated within 30 days from the date of purchase. All returns MUST have a Returned Merchandise Authorization. To obtain an RMA, email email@example.com (please include order number).
New and unused items must be returned in their original packaging and must be inside an outer box. Items not packed in original material are not returnable. Warranty returns must include all original hardware, instructions and packaging. Non-refundable shipping fee of $18.95 will be applied. Products that are warranted by the manufacturer must be processed through the manufacturer directly. We will provide contact information and all assistance possible.
Tight fit :
It is very common when first trying on a brand new helmet or leather apparel to have the tight fit feeling. It takes a couple of weeks for the padding in the helmet to settle and the leather to stretch adjusting to your specific physique. Although exchange is always an option, we ask you to consider this factor before making your decision for an exchange.
Extrememoto.com Inc. does not distribute, sell or rent any personal information collected via its website. The transmission of data entered via the site’s registration and checkout forms is protected by security features.
All orders are verified when you place them. This applies to mail, phone, after hours and Internet orders. Please be advised that we may monitor and record customer calls to ensure quality service and for order verification. Acceptance of any order by the customer will be deemed as acknowledgement by the customer that they have read understand and agree to our policies as stated on this invoice in our catalogs, web site and magazine ads. All prices and policies are subject to change and daily updates. We reserve the right to decline the acceptance of any order